Log in

Cart

Your cart is currently empty.

Continue shopping
Total
$0.00

Shipping Policy

Ⅰ. Delivery Coverage

Shipping services are currently available only within Australia.

  • Coverage generally includes most standard delivery areas.

    • All Australian states and territories

    • Metropolitan areas and most accessible regions

  • Some locations may be unavailable or require additional confirmation.

    • Remote or hard-to-reach areas, such as parts of Western Australia, the Northern Territory, or specific remote postcodes

If there is uncertainty about address eligibility, contacting support before ordering is recommended.

Ⅱ. Shipping Fees and Pricing

Delivery charges are determined by the order value.

  • Orders equal to or above AUD 152.46: shipping fee not applied

  • Orders below AUD 152.46: a flat shipping fee of AUD 8.46

All listed prices include 10% Australian Goods and Services Tax (GST).

Shipments are handled under Delivered Duty Paid (DDP) terms.

The amount shown at checkout represents the total payable amount, with no undisclosed charges.

Ⅲ. Order Processing and Transit Time

Order Processing

  • Payments completed before 6:00 pm (Australian Eastern Standard Time) are counted for processing on the same day.

  • Payments completed after this time begin processing on the next business day.

  • Orders placed on weekends or public holidays enter processing on the following working day.

Dispatch and Delivery

  • Dispatch is typically arranged within 3 business days after processing

  • Estimated delivery timeframe is approximately 6–14 business days, subject to customs clearance, weather, and transport conditions

Carriers: Logistics services are provided by DHL, FedEx, or UPS, with online tracking available.

If delays occur, notification may be provided by email.

Ⅳ. Order Tracking

Once an order is shipped, a confirmation message is sent containing relevant shipment details.

  • Order reference number

  • Carrier information

  • Tracking link

The tracking function can be used to review shipment status and estimated arrival dates.

Ⅴ. Delivery Issues and Item Condition

Packages should be inspected promptly after receipt.

If any of the following situations are identified, clear photos should be taken and support contacted within 48 hours.

  • Missing parcels or incorrect delivery

  • Severe outer packaging damage

  • Items that appear damaged or defective

Reported cases are reviewed based on the provided information, and replacement or refund options may be assessed where applicable.

Returns or additional costs resulting from incorrect delivery details or contact information provided at checkout are the responsibility of the purchaser.

Ⅵ. Order Changes and Cancellations

Before Dispatch: Requests to update delivery details or cancel an order may be submitted within 72 hours after placing the order.

After Dispatch: Once an order has been shipped, changes or cancellations are no longer available.

Post-purchase options can be reviewed in the Return, Refund, and Exchange Policy.

Ⅶ. Contact Information

  • Address: 8004 GIBSONTON DR LOT 1, GIBSONTON, FL, 33534-0000

  • Phone: +1 (941) 465-1743

  • Email: jardin@nestifyfurn.com

  • Service Hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST/AEDT)