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Return, Refund, and Exchange Policy

Ⅰ. Return and Exchange Timeframe

In line with Australian Consumer Law (ACL), requests for return, refund, or exchange may be submitted within 14 days after the product is received.

Requests must be made within this 14-day period.

Submissions outside this timeframe are generally not considered.

Ⅱ. Accepted Situations

The following conditions may be used as reference when submitting a return, refund, or exchange request:

  • Appearance issues: visible wear, marks, or damage

  • Quality-related issues: missing components or damaged original packaging

  • Odour or discoloration: unusual smell or noticeable colour variation

  • Improper handling: damage occurring during transport, assembly, or storage

  • Product alteration: items that have undergone permanent modification or customization

  • Incorrect item: received product does not match the order

  • Change-of-mind return: requests submitted within the allowed timeframe without a stated reason

Ⅲ. Request Submission Process

To request a return or exchange, please contact our after-sales support team and provide the following information:

  • Order reference number

  • Proof of payment (such as a receipt or screenshot)

  • At least one clear photo of the product, or a relevant video

Once the request is reviewed, a prepaid return label (PDF) and related instructions will be provided via a download link.

  • After receiving the information, the item should be securely packed.

  • The printed label must be attached to the outer packaging before handing the parcel to the designated carrier.

  • The prepaid return label (PDF) is valid for seven calendar days and must be used within this period.

Ⅳ. Return Conditions and Costs

For eligible requests submitted within 14 days, return shipping and handling costs are covered by this website.

Ⅴ. Refund and Exchange Handling

Exchange: After the returned item is received and its condition reviewed, a replacement item may be dispatched, along with tracking details where applicable.

Refund:

  • Once the returned product is received and verified, the refund is processed to the original payment method (such as Visa or MasterCard).

  • The time required for funds to appear is typically 10–15 business days, depending on the issuing bank or payment service provider.

  • If the amount is not reflected within a reasonable timeframe, supporting documents may be requested when contacting after-sales support.

Ⅵ. Contact Information

  • Address: 8004 GIBSONTON DR LOT 1, GIBSONTON, FL, 33534-0000

  • Phone: +1 (941) 465-1743

  • Email: jardin@nestifyfurn.com

  • Service Hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST/AEDT)