Service Policy

Welcome to this platform (referred to as the “Platform”, “we”, or “our”).

By accessing, registering an account, placing an order, or otherwise using the Platform, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.

If you do not agree with any part of these terms, please discontinue use of the Platform.

Ⅰ. Service Availability

The Platform currently provides services to users located within Australia.

Coverage includes metropolitan areas, most standard regions, and certain island locations, subject to logistics conditions.

• Service availability may be adjusted for operational or compliance reasons

• Orders from unsupported regions may not be processed

Ⅱ. Account Registration and Security

When creating an account or placing an order, users are expected to provide accurate, complete, and up-to-date information.

Account credentials and access details should be kept secure by the user.

Any risks arising from personal actions, such as data exposure or device loss, are the responsibility of the account holder.

Service interruptions caused by maintenance, technical issues, natural events, or other factors beyond reasonable control may occur.

In such cases, reasonable steps may be taken to restore access, without responsibility for indirect impacts.

Ⅲ. Privacy and Data Handling

During use of the Platform, certain information may be collected, including:

• Name and contact details

• Delivery address

• Order and transaction records

• Payment-related identifiers

• Browsing and usage data

This information is primarily used for order processing, delivery, after-sales support, platform operation, and legally required notifications.

Personal data is handled in accordance with Privacy Act 1988 and the Australian Privacy Principles (APPs).

Cookies and similar technologies may be used to support functionality and user experience; these can be managed through browser settings.

The Platform is not intended for users under 18 years of age.

If such data is identified, reasonable steps may be taken to address it.

Further details are available in the Privacy Policy and Cookie Policy.

Ⅳ. Product Information

Product descriptions, images, specifications, and pricing are presented with reasonable care.

Minor variations in colour, size, or packaging may occur due to production batches or manufacturing processes and are not considered defects.

Ⅴ. Pricing, Taxes, and Charges

Prices displayed on the Platform include applicable Australian taxes and duties.

Orders are handled under a Delivered Duty Paid (DDP) model, with relevant costs included in the listed price.

No additional payment is required at delivery.

Any shipping fees or other charges are shown during checkout.

Ⅵ. Orders and Payment

Once payment is completed, orders enter processing and delivery preparation.

Accepted payment methods include:

• Visa

• MasterCard

Encrypted technologies are used during payment processing to help reduce security risks.

In reasonable circumstances, such as suspected errors or unusual activity, orders may be declined or cancelled.

Ⅶ. Shipping and Delivery

Delivery methods, timeframes, and costs vary depending on order details and destination.

Actual delivery times may be affected by carriers, weather, traffic, or other factors outside reasonable control.

Additional costs resulting from incorrect delivery information provided at checkout are the responsibility of the purchaser.

For more details, please refer to the Shipping Policy.

Ⅷ. Order Cancellation, Returns, and Exchanges

Order cancellation may be possible before processing or dispatch.

Once an order has been shipped, cancellation is no longer available; return options may be reviewed after delivery.

Refunds are submitted to the bank within three business days after processing and typically appear within 10–15 business days.

Further information is available in the Order Cancellation Policy and Return, Refund, and Exchange Policy.

Ⅸ. Acceptable Use

The Platform may only be used for lawful and legitimate purposes.

Activities such as fraud, infringement of third-party rights, or interference with platform operations are not permitted.

Any consequences arising from such actions are the responsibility of the user involved.

Ⅹ. Intellectual Property and Liability

All content on the Platform, including text, images, logos, trademarks, and other materials, is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use may constitute infringement.

Within the limits permitted by law, responsibility for indirect loss or impacts caused by factors beyond reasonable control is addressed accordingly.

These Terms are governed by Australian law.

In the event of a dispute, parties are encouraged to seek resolution through good-faith discussion before submitting the matter to a court of competent jurisdiction in Australia.

Ⅺ. Contact Information

• Address: 8004 GIBSONTON DR LOT 1, GIBSONTON, FL, 33534-0000

• Phone: +1 (941) 465-1743

• Email: jardin@nestifyfurn.com

• Service Hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST/AEDT)