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About Us

Ⅰ. Core Operating Principles

Price Visibility

  • Prices shown on product pages and at checkout reflect the applicable amount at the time of review.

  • Displayed information is structured to reduce misunderstanding during the purchasing process.

Design with Practical Focus: Product selection and configuration take into account visual appearance, functional use, and everyday suitability, aiming for balanced usability.

Structured Navigation: Product categories and page layouts are arranged to support efficient browsing and straightforward product discovery.

Ⅱ. Pricing and Delivery Details

Displayed Pricing: The payable amount is based on the figures shown on the checkout page at the time of order submission.

Shipping and Handling

  • Orders are dispatched through logistics providers such as DHL, FedEx, and UPS, with shipment tracking available.

  • Larger furniture items are prepared with protective packaging following stability checks prior to dispatch.

Taxes and Duties

  • Orders are processed under Delivered Duty Paid (DDP) terms.

  • Listed prices include applicable Australian GST (10%) and customs duties, with no separate charges applied at delivery.

Delivery Timing: Estimated arrival periods may vary due to logistics operations, weather conditions, or other external factors.

Ⅲ. Customer-Related Rights

Where eligibility requirements are met, return, refund, or exchange requests may be submitted in accordance with platform rules and applicable Australian consumer regulations.

If issues arise during product use, resolution options are assessed based on the specific situation.

Customer support is available during stated service hours, with response times depending on the nature of the inquiry.

Ⅳ. Privacy and Data Protection

  • Encrypted communication technologies (TLS/SSL) are used to help reduce risks during data transmission.

  • Personal data handling follows the Privacy Act 1988 and Australian Privacy Principles (APPs), with GDPR applied where relevant.

  • Information collected is primarily used for order processing, customer assistance, and operational purposes.

Further details are available in the Privacy Policy and Cookie Policy.

Ⅴ. Contact Information

  • Address: 8004 GIBSONTON DR LOT 1, GIBSONTON, FL, 33534-0000

  • Phone: +1 (941) 465-1743

  • Email: jardin@nestifyfurn.com

  • Service Hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST/AEDT)