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Order Cancellation Policy

Ⅰ. Scope of Application

The cancellation rules described here apply only to orders with delivery addresses located in Australia.

They are intended to clarify when a cancellation request may or may not be considered.

Ⅱ. Situations Where Cancellation May Be Requested

An order cancellation request may be submitted under the conditions listed below.

  • Payment completed within the last 72 hours

  • The order has not yet entered dispatch or logistics processing

  • The order remains unprocessed and unshipped

Once an order enters the logistics workflow, it is treated as dispatched and is no longer eligible for cancellation.

Ⅲ. Situations Where Cancellation Is Not Applicable

In the following cases, cancellation requests are generally not accepted.

  • The order has already been shipped or handed over to a carrier

  • Delivery failure caused by incorrect shipping details or other essential information provided at checkout

If an order has been shipped, post-delivery options may still be reviewed under the Returns, Refunds and Exchanges Policy.

Ⅳ. How to Submit a Cancellation Request

To request an order cancellation, support may be contacted using one of the following channels.

When submitting a request, the following details are required.

  • Order reference number

  • Proof of payment (such as a receipt or screenshot)

  • A brief explanation for the cancellation request

Ⅴ. Review and Refund Handling

Once complete information is received, the request is reviewed within three business days, and the outcome is communicated by email.

Refunds are typically limited to orders that have not yet been shipped.

In certain cases, if an item is successfully intercepted or returned, a refund may also be considered.

Approved refunds are issued to the original payment method used (such as Visa or Mastercard).

Processing times and fund availability depend on the issuing bank or payment service provider.

If the refund is not reflected within a reasonable timeframe, contacting support is recommended for further review.

Ⅵ. Data Protection and Privacy

Personal information collected during the cancellation process is handled in accordance with applicable Australian privacy regulations, including:

  • Privacy Act 1988

  • Australian Privacy Principles (APPs)

Such information is used solely for order cancellation assessment and after-sales administration.

Requests to access, correct, or remove personal data may be submitted through support channels.

Ⅶ. Contact Information

  • Address: 8004 GIBSONTON DR LOT 1, GIBSONTON, FL, 33534-0000

  • Phone: +1 (941) 465-1743

  • Email: jardin@nestifyfurn.com

  • Service Hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST/AEDT)